Policy
Returns & Refunds
We want you to be happy with your order. Here's how returns, exchanges, and refunds work at Morgan 3D Prints.
Return Window
You have 14 days from the date your order is delivered (or picked up) to request a return or exchange. Items must be unused and in their original condition.
Custom & Made-to-Order Items
Most of our catalog is printed to order. Because these pieces are made specifically for your order, custom and made-to-order items are final sale and cannot be returned for a change of mind. If a custom or made-to-order item arrives defective or damaged, it's fully covered, see below.
Damaged or Defective Items
If your order arrives damaged, defective, or not as described, contact us within 14 days of delivery. We'll replace the item or issue a full refund, including any shipping you paid. No return shipping cost to you.
Return Shipping Costs
For an eligible return that isn't defective or damaged (a change of mind on an in-stock, non-custom item), the customer covers return shipping. We'll provide the return address once your return is approved.
Refunds
Once we receive and inspect a returned item, we'll process your refund to your original payment method within a few business days. You'll get an email once it's issued. Exchanges for a different item, size, or color follow the same process.
How to Start a Return
Email us at morgan3dokc@gmail.com with your order number and the reason for the return. We'll walk you through the next steps.